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Rego Gear Return Policy

REGO GEAR wants to make sure that you are completely satisfied with your gear. We offer 100% customer satisfaction guarantee policy! If you are unhappy for any reason, simply return your merchandise, provided it has not been damaged, altered or used to us within 30 days of purchase. 

Simply request a return on your account page, if you don't have one no worries we got you covered, use this link CONTACT US and we will email you instructions. 

Returns without the original receipt must reference the order number, which you may find on your order confirmation email or packing slip or by logging in to My Account.

How do I request a return or exchange?

Customer Return Process

    1. Log in to RegoGear.com, then go to My Account.
    2. Go to Completed Orders, then click Return Item(s) next to each item.
    3. Fill out the following items on the return request:
      • Quantity to return
      • Return reason
      • Return action (optional)
      • Comments (optional)
    4. Click Submit Return Request.
    5. A confirmation email will be sent to you.
    6. Print out confirmation email, make sure your order number is visible, and include with the merchandise you are returning. Pack and seal your box securely, in the original package if possible.

Please note, we are unable to offer return labels for returns and exchanges, and cannot refund shipping charges. Once received, returns take around 7-10 business days to process.

Mail your package to:
REGO GEAR - RETURNS
P.O. Box 2731
Danbury, CT 06813

Please note that REGO GEAR is not responsible for returns lost in transit.

Once your return is received and processed, your purchase will be credited to your initial form of payment for the product price plus any applicable taxes. (Please note that refunds to credit cards can only be posted to the card used to make the purchase.)
Remember! Returned goods must be in perfect and unused condition. Returns must be made within 30 days of purchase. After 30 days, we will not accept returns for any reason other than defects.

Exchanges

If desired, REGO GEAR will exchange the Front Pocket Metro Sling™, shirts and/or caps once your original merchandise has been received in perfect and unused condition. Please email info@regogear.com with an exchange request. Purchasers are responsible for shipping charges on items that are exchanged. Exchanges may be made on items of equal value only, subtracting applicable shipping charges.


Checking the Status of Your Return


Go to My Account to check the status of your return.

 

Frequently Asked Questions:

When Will I Get Credit for My Return?

We'll do everything we can to expedite your return. Received returns are generally processed within 7-10 business days of receipt. Please allow one to two billing cycles from the date of return, depending your credit card company. Returns with original receipt and return confirmation email will be processed faster.

Shipping Damage:
If you receive an item that was damaged during shipment, contact our Customer Service team within 10 days of receipt. Call 442-222-8679, between the hours of 9am-5pm Mon-Fri, EST, or email us at info@regogear.com.
Please have your order number from your original confirmation e-mail. REGO GEAR will reorder the item and reship to you without a shipping charge, or credit your purchase.


Incorrect Item
If we’ve sent you the wrong or damaged item, REGO GEAR will pay for the return shipping and send you a replacement at no additional shipping cost to you. Please contact our Customer Service team within 10 days of receipt. Call 442-222-8679, between the hours of 9am-5pm Mon-Fri, EST, or email us at info@regogear.com.

Customer Service
We want to make sure you’re happy with your shopping experience. Our Customer Service team can help resolve any problems you may have experienced with your purchase. Call 442-222-8679, between the hours of 9am-5pm Mon-Fri, EST, or email us at info@regogear.com.

 

Warranty Returns

We’ve got your back. If you think your sling is defective, you may qualify for a warranty return. REGO GEAR Metro Slings come with a 1-year warranty.

If there is a defect in the materials or workmanship we will either repair the sling or simply return and exchange it for another at no cost to you. Damages not covered are those resulting from abuse, normal wear and tear, and cosmetic damages that do not affect the functionality of the sling (such as scratches or stained fabrics). Any damage to, loss of the contents of a sling, loss of use, loss of time, or similar expenses are not covered. The 1-year warranty does not include our apparel products, such as REGO GEAR shirts and caps.

Not sure if you qualify? Send a few snapshots to info@regogear.com and we’ll take a look.


Warranty Repair Policy Details
 
If your sling qualifies under our warranty, simply send it to us. Once the product is received, we will repair it within 7-10 business days.

Please note that state law requires that all items accepted for repair be thoroughly cleaned.  If we determine that your sling needs to be cleaned, we will return it to you without repair; cleaning services are not offered. To properly clean, please refer to the care labels on the sling.

Mail your package to:
REGO GEAR - WARRANTY
P.O. Box 2731
Danbury, CT 06813

Please note that REGO GEAR is not responsible for returns lost in transit.

When sending your sling to us for a warranty claim we do recommend using a service like UPS or FedEx, which will give you a tracking number. Please note we are unable to offer return labels for returns and exchanges, and cannot refund shipping charges.

Contact Us

REGO GEAR
call: 442-222-8679
info@regogear.com


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